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99% Assessment Completion Rates: Creyos and Yukon Neurology 

Incomplete assessments left patients without the answers—Creyos had the solution

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Cover_Yukon Neurology

Summary

Yukon Neurology, founded by Dr. David McCoy, consistently prioritizes its patients’ experiences for the best possible outcomes. The practice often evaluates complex neurological concerns like mild cognitive impairment and dementia in a patient population that is often anxious and easily discouraged by stressful clinical processes. 

As patient volumes increased, Dr. McCoy realized it needed a better way to administer assessments while maintaining its high standards for patient-centered care. 

Traditional cognitive testing methods were contributing to low completion rates and limited patient insights. Yukon Neurology wanted to maintain clinical reliability while making testing easier for patients to complete to reduce the risk of drop-off. 

The Challenge

Patients’ testing anxiety lead to missed answers

Patient anxiety was leading to incomplete traditional cognitive assessments. This caused delays in evaluation and limited clinicians’ ability to make timely, confident decisions.

Incomplete Assessments

The Solution

A simpler, digital approach to cognitive testing

Creyos provided more engaging digital, gamified cognitive assessments for an improved patient experience that made comprehension and engagement easier.

The Creyos Solution-2

The Result

Near-Perfect Completion Rates

Completion rates went from 94% to 99%, reducing the need for repeat appointments and manual follow-ups while still providing the practice with complete cognitive data. 

Completion Rate-1
Melissa-2

"We administer Creyos on tablets and relate the tasks to being like puzzle games that our patients have likely played before. Because the tasks are gamified, Creyos alleviates some of the technology anxiety that our older patients have."

Melissa Picchione, Registered Nurse
Yukon Neurology

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