Last Updated: November 2, 2022
Creyos makes available the following Platforms, which are accessible to users with an active Account (as defined below) for the applicable Platform:
(a) health.cambridgebrainsciences.com, health.creyos.com designed to provide health and wellness providers with the ability to quantify and track a client’s cognition through administering tests in key cognitive domains such as memory, reasoning and concentration, as well as related mental health and brain health assessments (for example the PHQ-9 Patient Depression Questionnaire);
(b) research.cambridgebrainsciences.com, research.creyos.com designed for research and commercial-focused use in connection with the controlled assessment and analysis of cognitive function in targeted groups; and
(c) brainlabs.me and app.brainlabs.me, designed to enable users to test their cognition, track it over time, and compare their results to other users.
1. Collection of Information
Creyos offers web-based Platforms predominantly for measuring and tracking cognition. Our scientifically valid tests (the “Test” or “Tests”), which are based on over two decades of pioneering research by leading neuroscientist Dr. Adrian Owen and are backed by hundreds of peer reviewed articles in scientific journals, evaluate such cognitive elements as memory, reasoning, verbal ability, and concentration. The Creyos Services are enabled by the Creyos Websites. By using the Creyos Services, Creyos may collect the following types of information:
(a) Account Information:
To access and use certain features of the Creyos Services, you may need to register for a Creyos account (the “Account”) through the available Creyos interfaces, namely, the Creyos Websites. During the registration process, you may be asked to provide us with information such as your full name, email address, gender, city or town, education level and occupation. You may also be asked to choose a username, password and security questions. If you are using the Creyos Services offered by a third party such as a healthcare practitioner or researcher (a “Third Party Provider”), your Third Party Provider will obtain your consent to create an Account on your behalf by providing your email and/or a unique Account ID to Creyos.
(b) Information Related to the Tests
To use the Creyos Services, you will need to complete Tests related to cognitive elements, such as, memory, reasoning, verbal ability and concentration and/or assessments related to other brain health and mental health concerns such as anxiety or depression. Your responses to each Test and/or related assessments will be collected and tracked over time.
We may also collect your responses to questions related to such lifestyle and other factors as your stress level, sleep amount and physical activity as these factors may have an impact on your results.
When completing a Test and/or a related assessment, if you do not wish to make optional personal information available, you do not have to complete those sections. If you supply personal information and later wish for it to be removed, please contact us at email@example.com.
(c) Payment Processing Information
When you use a computer, tablet, smartphone or other device to access the Creyos Websites, we may collect information about the device and how you use it. This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to the Creyos Websites, the web pages you requested, the date and time of those requests and your physical location.
2. Use of Information
We use the information described above to:
(a) provide the Creyos Services to you;
(b) maintain, enhance and modify the Creyos Services;
(c) communicate with you, where such communications may include, but are not limited to, informing you of developments to the Creyos Services;
(d) assess whether the results of the Tests are affected by factors such as age, occupation, education level, stress, sleep and physical activity; and
(e) comply with legal and regulatory requirements. We may use information for any purpose if we aggregate and anonymize it so that it no longer reasonably identifies you.
3. Disclosure of Information
We may transfer or disclose information as follows:
(a) Service Providers Arrangements
Your information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your information may be stored and processed by us, our affiliates and other third party service providers in the United States or other jurisdictions. In the event that personal information is transferred to the United States or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.
(b) Legal and Compliance
We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
(c) Sale of Business
Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Creyos or as part of a corporate reorganization, or stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
(d) Aggregated and Anonymized Data
Information that is aggregated and anonymized so that it does not reasonably identify you may be shared with or sold to third parties.
4. Safeguarding and Retention of Personal Information
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
5. Access to Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may make a request to access, update and/or correct inaccuracies in your personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
6. Cookies and Other Tracking Technologies
7. Third Party Websites
The Creyos Websites may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.
9. Contact Us